KMap
Sue Brown joined the Eller College of Management as associate professor in 2005 after teaching at Indiana University for nine years. She was appointed head of the Department of Management Information Systems in 2017. She earned her PhD in Management Information Systems from the University of Minnesota in 1997. Her primary research interests focus on the adoption and diffusion of information technology by organizations and individuals, including the overall process of finding, evaluating, implementing and using information technology. She is also interested in how people use communication technologies in organizations and educational settings and how theories of traditional communication translate into the electronic environment. In 2017, she was given the Association of Information Systems (AIS) Fellow Award.

VOSviewer

Courses
  • DMS
    Database Management Systems

  • BFIT
    Business Foundations for IT

  • SMIS
    Strategic Management of Information Systems

  • TRMMIS
    Topics in Research Methodologies in MIS

Grants
  • Funding agency logo
    Cybersecurity Scholarship-for-Service Renewal at The University of Arizona: The AZSecure SFS Program

    Co-Investigator (COI)

    2019

    $2.4M
    Active
  • Funding agency logo
    Business Analytics GA

    Principal Investigator (PI)

    2019

    $29.3K
  • Funding agency logo
    The University of Arizona GenCyber Grant

    Principal Investigator (PI)

    2017

    $84.0K
  • Funding agency logo
    VOSS Collaborative Research: I Want You to Know Who I Am: Identity Communication and Verification in Virtual Teams

    Principal Investigator (PI)

    2013

    $248.5K
  • Funding agency logo
    Differences in Space: Diversity and Virtual Organization Evolution

    Principal Investigator (PI)

    2008

    $240.0K
News
  • Cybersecurity Students Benefit From Scholarship Program

    2019

  • Scottsdale Healthcare/University of Arizona Appoints New Chair of Nursing Research

    2007

  • ASM Open House Offers Something New with the Old

    2004

Publications (103)
Recent
  • The Unexplored Consequences of Fear Appeal in Mobile Banking

    2022

  • Customer reactions to compensation as a data breach response: A mixed methods investigation

    2022

  • True News Versus Fake News: How Information Spreads Online

    2021

  • Service Design and Citizen Satisfaction with Electronic Public Services: A Multidimensional Perspective

    2021

  • Understanding Users' Trust Transfer Mechanisms in a Blockchain-Enabled Platform: A Mixed Methods Study

    2021

  • Write Like a Pro or an Amateur? Effect of Medical Language Formality

    2021

  • The Fault in our Stars: Molecular Genetics and Technology Adoption,” revise and resubmit

    2021

  • Heuristics for Commercial Friendships in Social Media: Benefits and Risks

    2021

  • Pictographs, Ideograms, and Emojis (PIE): A Framework for Empirical Research Using Non-verbal Cues

    2021

  • Towards Better Learning from Crowd Labeling: A Variational Inference Approach

    2021

  • Perceptions of Virtual Team Communication Effectiveness: The Role of Team Member Identity Motives and Media Characteristics

    2021

  • Fear of Losing Financial Information: Testing the Enhanced APCO Framework in the Context of Mobile Banking

    2020

  • Influences of Structural Assurances on Continuance Intention towards the Blockchain-based Online Healthcare Mutual Aid Platform

    2020

  • How Does Information Spread? An Exploratory Study of True and Fake News

    2020

  • Understanding the Effects of Design Characteristics on Service Experience: The Case of e-Government Services

    2020

  • Video Game Based Gamification Strategies: The Prevalent Effects of Playing and Mastering over Competing

    2020

  • The Role of Mobile Social Application in Stimulating Learning Stickiness in Blended Learning

    2020

  • Editor’s Comments: Replication Crisis or Replication Reassurance: Results of the IS Replication Project

    2020

  • Privacy concerns and protection motivation theory in the context of mobile banking

    2019

  • Trust and Distrust in Big Data Recommendation Agents

    2019

  • Measuring the Organizational Analytical Competence: Development of a Scale

    2019

  • A Theory of Virtual Identity Communication

    2018

  • A Comment on Is Information Systems a Science?

    2018

  • Intrusive Actions on Recommendation Systems: Exploring the Boomerang Effect

    2018

  • Making Rigorous Research Relevant: Doing Action Research that Enacts Positivist Theory to Improve a Knowledge Management System

    2018

  • Investigating the Impacts of Avatar Gender, Avatar Age, and Region Theme on Avatar Activity in the Virtual World

    2017

  • Goals, Values, and Expectations of the AIS Family of Journals

    2017

  • Delineating Characteristics of IT Artifacts: A Systems Thinking Framework

    2017

  • MSIS 2016 Global Competency Model for Graduate Degree Programs in Information Systems

    2017

  • Understanding User Compensation as a Data Breach Recovery Action: A Study of the Sony PlayStation Network Breach

    2017

  • Going Beyond Intention: Integrating behavioral Expectation into the Unified Theory of Acceptance and Use of Technology (UTAUT)

    2017

  • (Virtual) Identity Communication: Motivations and Contextual Factors

    2017

  • Handle Mergers and Acquisitions With Care: The Fragile Nature of the User IT-Service Provider Relationship

    2016

  • Guidelines for Conducting Mixed-Methods Research: An Extension and Illustration

    2016

  • Measurement and Outcomes of Identity Communication in Virtual Teams

    2016

  • Impression formation and durability in mediated communication

    2016

  • Longitudinal Effects of Computer-Mediated Communication Anxiety on Interaction in Virtual Teams

    2016

  • Technology Adoption Decisions in the Household: A Seven Model Comparison

    2015

  • Multi-Day Bicycle Tour Route Generation

    2015

  • Media Capabilities that Support Identity Communication in Virtual Teams

    2015

  • Forming an intention to act on recommendations given via online social networks

    2015

  • Identity Communication in Virtual Teams: Insights from Interviews with Working Professionals

    2015

  • How to Engage Users Through Gamification: The Prevalent Effects of Playing and Mastering over Competing

    2015

  • Examining predictors and outcomes of identity communication in virtual teams

    2015

  • User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit

    2015

  • Expectation Confirmation: A Test of Six Competing Models

    2014

  • An Integrated Framework for Analyzing Multilingual Content in Web 2.0 Social Media

    2014

  • Will She or Won't She? Recommendation Acceptance in Online Social Networks

    2014

  • Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system

    2013

  • Bridging the qualitative-quantitative divide: Guidelines for conducting mixed methods research in information systems

    2013

  • Bicycle tours: modeling the perceived exertion of a daily path

    2013

  • Expectation confirmation in technology use

    2012

  • The structuration of task-oriented communication in innovative virtual teams

    2012

  • E-collaboration media use and diversity perceptions: An evolutionary perspective of virtual organizations

    2012

  • User acceptance of knowledge-based system recommendations: Explanations, arguments, and fit - Research in progress

    2012

  • Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context

    2011

  • Knowledge mapping for rapidly evolving domains: A design science approach

    2011

  • Factors influencing adoption and non-adoption of cyberinfrastructure by the research community

    2011

  • Managing Emerging Infectious Diseases with Information Systems: Reconceptualizing Outbreak Management Through the Lens of Loose Coupling

    2011

  • Designing collaborative systems to enhance team performance

    2011

  • Individual creativity in teams: The importance of communication media mix

    2010

  • Managing knowledge in a changing scientific landscape: The impact of cyberinfrastructure

    2010

  • Designing collaborative systems for better knowledge management and team performance

    2010

  • Modeling citizen satisfaction with mandatory adoption of an E-Government technology

    2010

  • Information systems appraisal and coping: The role of user perceptions

    2010

  • The evolving influence of diversity and media in virtual organizations

    2010

  • Predicting collaboration technology use: Integrating technology adoption and collaboration research

    2010

  • Arizona Literature Mapper: An integrated approach to monitor and analyze global bioterrorism research literature

    2009

  • Determinants of service quality and continuance intention of online services: The case of eTax

    2009

  • A theoretical framework for knowledge transfer in process redesign

    2008

  • Conceptualizing the it artifact for MIS research

    2008

  • Household technology adoption, use, and impacts: Past, present, and future

    2008

  • Expectation confirmation: An examination of three competing models

    2008

  • Predicting different conceptualizations of system USE: The competing roles of behavioral intention, facilitating conditions, and behavioral expectation

    2008

  • What matters when introducing new information technology

    2007

  • Influence of system, environment, and procedures on knowledge submission frequency

    2007

  • Erratum to Role of time in self-prediction of behavior [Organizational Behavior and Human Decision Processes 100 (2006) 160-176] (DOI:10.1016/j.obhdp.2006.02.003)

    2006

  • Reflections on the role of theoretical extensions in the IS discipline

    2006

  • Household technology use: Integrating household life cycle and the model of adoption of technology in households

    2006

  • Role of time in self-prediction of behavior

    2006

  • E-learning and individual characteristics: The role of computer anxiety and communication apprehension

    2006

  • Experiences and media perceptions of senders and receivers in knowledge transfer: An exploratory study

    2006

  • Knowledge sourcing: A channel preference perspective

    2006

  • Role-based experiences, media perceptions, and knowledge transfer success in virtual dyads

    2006

  • Understanding the factors influencing the value of person-to-person knowledge sharing

    2006

  • Teaching Tip: It s All Fun and Games... Until Students Learn

    2005

  • Strategic IS sourcing and dynamic capabilities: Bridging the gap

    2005

  • Model of adoption of technology in households: A baseline model test and extension incorporating household life cycle

    2005

  • Organisational influences on attitudes in mandatory system use environments: A longitudinal study

    2005

  • WHO S AFRAID OF THE VIRTUAL WORLD? Anxiety and Computer-Mediated Communication

    2004

  • Careers, culture and ethics in a networked environment

    2004

  • Bringing non-adopters along: The challenge facing the PC industry

    2003

  • Do I really have to? User acceptance of mandated technology

    2002

  • Re-engineering participation through on-line learning environments: An examination of communication apprehension, choice, and performance

    2001

  • Reaping the benefits of innovative IT: The long and winding road

    2001

  • A longitudinal investigation of personal computers in homes: Adoption determinants and emerging challenges

    2001

  • Unraveling the message quilt: A case-study examination of student interaction in computer-based communication assignments

    2000

  • IN‐QUOTES: a knowledge‐based system for supporting decision making in weakly structured domains

    1998

  • Managing technological change when change is mandatory

    1998

  • Managing change in mandatory adoption situations

    1997

  • Assessing the impact of expert systems: The experiences of a small firm

    1994

Grants
Citations
H-Index
Patents
News
Books
Opportunities