Marco Ortiz is the Director of Strategy and Operations and Co-Director of THINK TANK, overseeing academic support services that contribute to student success, retention, and graduation. He has worked in Student Affairs and Enrollment Management (SAEM) since 2007, when he first began as a math and physics tutor. In 2012, Marco joined THINK TANK as a Math and Science Specialist supporting students enrolled in STEM courses. Since then, Marco has led various programs such as Tutoring, Supplemental Instruction, and Test Preparation services. In addition to these programs, he currently oversees THINK TANK’s marketing, online support, and fee based services. Marco has a B.S. in Aerospace Engineering from the University of Arizona, an MBA from ASU’s W.P Carey School of Business, and a Masters in Higher Education. He is currently pursuing a PhD in Higher Education. He belongs to various professional organizations such as National College Learning Association (NCLCA) and College Reading and Learning Association (CRLA), where he serves as the Math Special Interest Group Leader and Ethics Committee member.